
Medicare cards are often targeted by scammers, who may call beneficiaries and offer them a new plastic card, sometimes with a special chip, for the new year. These cards are a scam, as Medicare cards are always free and made of standard paper. The last time the card was updated was in 2018 when Medicare changed from using a person's Social Security number to a random identifier made up of letters and numbers.
| Characteristics | Values |
|---|---|
| Material | Paper |
| Expiry | Does not expire |
| Issuing Method | Mailed by CMS |
| Cost | Free |
| Frequency of Issue | Not issued annually |
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What You'll Learn

Medicare cards are always free
Your Medicare number is unique to you and is not your Social Security Number. This helps to protect your identity. If you think that someone is using your Medicare number, you can call 1-800-MEDICARE (1-800-633-4227). You should only give your Medicare number to healthcare providers, insurance companies, health plans, or people you trust who work with Medicare, such as your State Health Insurance Assistance Program (SHIP).
If you have enrolled in a Medicare Advantage Plan (like an HMO, PPO, or PFFS), you will not use the red, white, and blue card when you go to the doctor or hospital. Instead, you will use your Medicare Advantage Plan card, which you should also receive in the mail. You will also use this card at the pharmacy if your plan includes Part D coverage.
If your Medicare card is lost or damaged, you can log in to your secure Medicare account to print or order an official copy of your card. You can also call 1-800-MEDICARE to order a replacement card to be sent in the mail. If you receive Railroad Retirement Board (RRB) benefits, you can call 1-877-772-5772 to get a replacement card. TTY users can call 1-312-751-4701.
Be aware that there are scams involving Medicare cards. The Centers for Medicare & Medicaid Services (CMS) will only call you if you called them first to report a problem or file a grievance. CMS staff will not call individuals unsolicited. If you receive a call about a new plastic Medicare card, this is likely a scam.
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Medicare cards are standard paper cards
Medicare cards are free, and you should not have to pay for a replacement or any other type of benefit. If someone calls you and asks you to pay for anything related to your Medicare card, this is a red flag. Medicare will reach out to you in writing by mail if they need to communicate about your benefits.
It is important to protect your Medicare card and treat it like a credit card. Keep your Medicare ID number private and secure. If your ID number is compromised, you can call CMS at 1-800-MEDICARE to report it and get a new number and card.
The last time the Medicare card was updated was in 2018 when the card stopped containing a person's Social Security number and instead featured a random identifier of letters and numbers. There are no plans to update the card again.
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Scammers may call about a new plastic card
Scammers are continually devising new ways to take advantage of any confusion related to changes in the Medicare system. In 2018, Medicare transitioned from using Social Security numbers to random identifiers that include numbers and letters. This change in the Medicare card system has been a target for scammers.
Scammers may call pretending to be Medicare representatives and request payment for a new plastic Medicare card. They may also pose as medical insurers and threaten to cancel your insurance if you do not share information from the new card. Scammers may also ask for your Social Security Number (SSN) and bank information to steal your identity and money. It is important to remember that the Centers for Medicare & Medicaid Services (CMS) will not call you unsolicited to discuss your Medicare benefits. They will only call you if you have previously contacted them to report a problem or file a grievance.
If you receive a suspicious call about your Medicare card, do not provide any personal information. Instead, hang up and contact CMS at 1-800-MEDICARE (633-4227) to report the incident. Additionally, you can always file consumer complaints about phone scams with the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC).
To protect yourself from potential scams, it is advisable to be cautious when receiving unsolicited calls. If you have an answering machine, let it pick up, and then you can decide whether to answer or call back if you know the person. If you don't have an answering machine and don't recognize the number, hanging up is often the best course of action.
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Medicare will not call unsolicited
Medicare scam calls are one of the most common ways criminals try to steal sensitive health information. These scam calls are becoming more sophisticated, and fraudsters may already have some of your personal information. They may even spoof a number that appears on your caller ID to make it seem like a government agency or health provider is calling.
Medicare will not call you unsolicited. The Centers for Medicare & Medicaid Services (CMS) will only call you if you have previously contacted them with a request, to report a problem, or file a grievance. CMS will mail you information, like your Medicare Card, the Medicare & You handbook, and Medicare Summary Notices (MSN). They will not call you to discuss your Medicare benefits. If you receive an unsolicited call from someone claiming to be from Medicare, it is a scam.
If you receive a call from someone asking for your Medicare number, hang up the phone immediately. Guard your Medicare number as you would your credit card number. Never give your Medicare card, Medicare number, Social Security card, or Social Security number to anyone except your doctor or insurer. If you feel you have been a victim of a scam and gave out your Medicare ID number, call CMS at 1-800-MEDICARE (633-4227).
If you are unsure whether a call is legitimate, let it go to voicemail if you have an answering machine. If you do not have a voicemail service, hang up. If you miss a legitimate call, the caller will leave a message or contact you through another channel.
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Report Medicare fraud to the NYS Senior Medicare Patrol
Medicare fraud and abuse can occur in various forms, including medical identity theft, where someone uses your personal information without your consent to commit Medicare fraud or other crimes. It is crucial to safeguard your Medicare number and other personal information and regularly review your Medicare claims to avoid becoming a victim. The Senior Medicare Patrol (SMP) programs are specifically designed to assist Medicare and Medicaid beneficiaries in understanding, avoiding, detecting, and preventing healthcare fraud. They aim to educate older individuals about protecting their personal identities, identifying and reporting discrepancies in healthcare bills, and recognizing deceptive healthcare practices, such as illegal marketing or billing for services never provided.
If you suspect Medicare fraud, there are several steps you can take to address the issue:
- Contact your provider or plan: If you have questions or concerns about your Medicare Summary Notice (MSN) or Explanation of Benefits (EOB), reach out to your provider or plan directly and request an explanation.
- Seek assistance from your local SMP: If you are uncomfortable contacting the provider or plan directly, or if you are dissatisfied with their response, your local SMP can help. They are equipped to identify and report fraud schemes and deceptive healthcare practices.
- Report to the appropriate entity: SMPs can refer complaints of potential fraud and abuse to the relevant organizations for intervention.
- Contact local law enforcement: You can report suspected Medicare fraud by calling 1-800-MEDICARE (1-800-633-4227) or 1-800-HHS-TIPS (800-447-8477), the OIG Hotline.
- Online reporting: You can also report Medicare fraud online through the appropriate channels.
- Call the Investigations Medicare Drug Integrity Contractor (I-MEDIC): If you have a Medicare Advantage Plan or Medicare drug plan, you can reach out to I-MEDIC at 1-877-772-3379.
Additionally, beware of scams claiming to offer new plastic Medicare cards. The Centers for Medicare & Medicaid Services (CMS) will not call you unsolicited to discuss your Medicare benefits. If you receive such a call, hang up and report it to CMS at 1-800-MEDICARE (633-4227). Remember to protect your personal information and always verify the legitimacy of any communication regarding your Medicare details.
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Frequently asked questions
No, Medicare cards are not made of plastic. Medicare only issues standard paper cards. Scammers may pretend to call about a new plastic card, but this is a trick to get your personal information.
If you receive an unexpected call, text, or email asking for personal information, hang up or delete the message immediately. Do not provide any personal details. If you are unsure if a call is legitimate, hang up and call Medicare at 1-800-MEDICARE.
Medicare cards do not expire, and there is no plan to update them. If your Medicare ID number is compromised, CMS can issue a new number and send a replacement card.
Medicare will not call you unsolicited about your benefits. If they need to reach you, they will do so in writing by mail.











































