Sofia Martinez
There have been numerous complaints from customers about GE stove knobs melting. Some customers have had their knobs replaced multiple times, but the problem persists. While GE offers replacement knobs, they are also made of plastic, which has led some customers to look for stainless steel replacements from other retailers.
| Characteristics | Values |
|---|---|
| Company | GE |
| Product | Profile convection/gas double oven |
| Problem | Plastic stove knobs melting |
| Replacement knobs | Available in stainless steel |
| Customer complaints | Cheap quality, jagged edges, cuts on fingers, design problem, gas emergency, etc. |
| Customer feedback | Boycott the company, provide solid stainless steel knobs, offer refunds |
| GE's response | The problem is cosmetic, normal wear and tear |
| Alternative solutions | Customers have purchased replacement knobs from Amazon |
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What You'll Learn
GE's plastic stove knobs are cheap and melt easily
Several customers have complained about GE's plastic stove knobs melting. The issue appears to be linked to the GE Profile convection/gas double oven, with some customers reporting that they have had to replace their knobs multiple times. The problem is believed to be caused by a design flaw, specifically a door fitment issue that allows hot air to escape from the stove. This causes the plastic knobs, which are already deemed cheap and poorly made, to melt and deform, creating a safety hazard with sharp edges that can cut fingers.
GE has offered replacement knobs to some customers, but these are also made of plastic and continue to melt. While GE acknowledges the issue, the company characterizes it as a cosmetic problem rather than a design flaw, frustrating customers who are concerned about the safety and durability of their stoves.
Some customers have opted to purchase stainless steel replacement knobs from third-party sellers, such as Amazon, to address the issue. These knobs are more durable and less likely to melt, but they may require modifications to fit the stove properly.
The melting knob issue is not unique to GE stoves, as similar complaints have been made about other brands. However, given the frequency and severity of the complaints, it appears that GE's plastic stove knobs may be particularly susceptible to melting, causing frustration and safety concerns for customers.
While GE has not recalled the product or implemented a permanent solution, customers are left with the inconvenience and expense of repeatedly replacing the knobs or seeking alternative solutions to ensure the safe operation of their stoves.
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Customers are unhappy with GE's response to the issue
Customers have expressed their dissatisfaction with GE's response to the issue of melting plastic stove knobs. Many have complained that GE's solution is to offer replacement knobs at an additional cost, with some reporting that they have had to replace their knobs multiple times. This has led to frustration, as customers feel they are being given the "run-around" and are being forced to spend more money on what they perceive as a design flaw.
Some customers have also criticised the quality of the replacement knobs, describing them as "cheap crap" and stating that they do not match the original description of the product. One customer even claimed that the replacement knobs they received from GE were also made of plastic and melted soon after installation.
In response to complaints, GE has stated that the issue is merely "cosmetic" and that the oven is mechanically sound, classifying the problem as normal wear and tear. This response has been met with anger and disbelief by customers, who feel that GE is refusing to acknowledge the severity of the issue.
The problem appears to be widespread, with numerous customers reporting the same issue across various GE stove models. Some have even vowed to boycott the company until a satisfactory resolution is offered, demonstrating the depth of their frustration and disappointment with GE's handling of the situation.
Overall, customers are demanding more accountability and a long-term solution from GE, rather than what they perceive as a temporary fix. They argue that the root cause of the problem lies in the design and manufacturing of the stoves, and that GE should address this issue directly rather than offering band-aid solutions that do not solve the underlying problem.
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Stainless steel knobs are available on Amazon as replacements
Several customers have complained about GE's plastic stove knobs melting. While GE does offer replacement knobs, they are also made of plastic, which means they will continue to melt.
To avoid this issue, stainless steel knobs are available on Amazon as replacements. These knobs are heat-resistant, wear-resistant, and pressure-resistant, and they are designed to fit GE stove models. They are sold in packs of three, four, or five, and they are easy to install.
One customer noted that the stainless steel knobs made their stove look brand new, and they work better than the original plastic knobs. However, some customers have reported that the knobs are too big for their stove, so it is important to check the dimensions before purchasing.
Amazon also offers other replacement stove knobs made of stainless steel that are compatible with other brands, such as Whirlpool, Samsung, and Frigidaire.
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Some customers have had to replace their knobs three times
Several customers have expressed frustration over having to replace their GE stove knobs multiple times due to melting issues. One customer reported that they had to replace the knobs on their GE Profile convection/gas double oven three times, each replacement costing around $180 for a set of four knobs. The problem appears to be caused by a design flaw, with the oven door not closing correctly, allowing hot air to escape and melt the plastic knobs.
GE has been criticized for their response to the issue, with customers reporting that the company has dismissed the problem as purely "cosmetic" and refused to take responsibility. Some customers have been offered replacement plastic knobs, which are prone to melting, instead of more durable stainless steel options.
The issue of melting knobs seems to be a recurring problem for GE stove owners, with numerous complaints about the poor quality of the original plastic knobs and the lack of satisfactory solutions from the company. Some customers have resorted to purchasing stainless steel knobs from alternative sources, such as Amazon, to address the issue more permanently.
The melting knobs pose a safety hazard, as they can become jagged and sharp, leading to cuts on hands and fingers when turning them. The problem is not limited to a specific model, as customers with different GE stove models have reported similar experiences. This has led to calls for a boycott of GE products until the company addresses the issue and provides customers with more durable knob replacements.
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The root cause of the issue is a door fitment issue
Several customers have reported issues with their GE Profile convection/gas double oven, specifically regarding the plastic stove knobs melting. The root cause of the issue is a door fitment problem. The door seal does not come close to the stove box, allowing hot air to escape from the front of the stove. This results in the plastic knobs melting and becoming deformed, with sharp edges that can cut hands and fingers.
GE has offered replacement knobs to some customers, but these are also made of plastic and continue to melt over time. Customers have expressed frustration with the lack of a permanent solution and the expense of constantly replacing the knobs. Some have opted to purchase stainless steel replacement knobs from alternative sources, such as Amazon, which are more durable and less likely to melt.
While GE has acknowledged the issue, they have characterized it as a cosmetic problem, claiming that the oven is mechanically sound. However, customers dispute this claim, arguing that the melting knobs affect the functionality of the oven and pose a safety hazard. The issue appears to be widespread, with many customers experiencing the same problem and expressing dissatisfaction with GE's response.
It is important to note that not all GE stove models have melting knob issues. Some customers have reported that their GE Cafe gas stoves have not had any problems with melting knobs. However, other models, such as the GE Profile convection/gas double oven, seem to consistently exhibit this issue.
To address the root cause of the problem, GE should reevaluate the design of the oven door and seal to ensure that hot air does not escape from the front of the stove. By addressing the door fitment issue, GE can prevent the melting of plastic knobs and improve the safety and functionality of their ovens.
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Frequently asked questions
GE does not replace melted plastic stove knobs for free. However, they do offer replacement knobs for purchase.
Replacement knobs from GE cost $36 each.
Yes, you can buy replacement knobs from third-party retailers such as Amazon.
Yes, stainless steel replacement knobs are available from GE and third-party retailers.
You can install replacement knobs by placing the open part on the back of the knob over the control stem and pressing it onto the stem.
